Delivery at Your Fingertips

Convert Your Business to Online Ordering

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Boost your online sales through NINJAnow

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Online app saves you money and brings you new customers

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Lowest fees for any online ordering platform

Signup with

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Millions of Canadians now ordering meals online

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Rapidly expanding national network of restaurant partners

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Eliminates need for restaurants to process orders, arrange for deliveries

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Customers can track their deliveries on desktop or mobile

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Lowest fees for any online ordering platform

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NINJAnow delivery agents pass security checks, and are customer-service trained and insured

NINJAnow provides local technical support to get your menu online fast with consultants who can help you target and expand your customer base.

1-800-599-5399

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$50/month plus $3/order and 3% service fee/order

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Call your iNFOTEL MULTIMEDIA Account Representative for more information

Frequently Asked Questions

  1. What charges would a customer typically see on an order?
    They will see a required delivery fee; tip is of course optional. If selecting takeout NINJAnow does not charge fees. The delivery fee structure is below:

    • 0 – 8km = $6
    • 8 – 12km = $8
    • 12 – 15km = $12
    • 15 – 18km = $16
    • 18 – 25km = $20
  1. How much does a restaurant pay? The cost to restaurants for our service is $50/month to be part of our network, plus $3/order and 3% of the total order, with no other hidden costs or setup fees. With this the restaurant gets:
    • Your menu viewable online with your own branding
    • Your customers can access your menu in 3 different ways to maximize exposure
    • NINJAnow website – www.ninjanow.com
    • NINJAnow mobile app – Supported on iOS and Android
    • Through your restaurant’s website with an “Order Online” NINJAnow button that links to your own menu on the NINJAnow website
  1. Who else is offering online delivery services in the Okanagan?
    Our direct competitors are SkipTheDishes, UberEats, and DoorDash. As mentioned above, their surcharges leave minimal profit
    margins for restaurants to operate on.
  1. What other costs would I incur if I went with one of your competitors?
    Our direct competitors are SkipTheDishes, UberEats, and DoorDash. As mentioned above, their surcharges leave minimal profit
    margins for restaurants to operate on.

    • Our competitors’ charges are very much case-by-case – their charges fluctuate depending on the client, so it’s difficult to provide a firm number. Our research shows that typically our competitors charge up to 25% or more on every order
    • Restaurants may see that they charge a wait time fee at .25 cents per minute (We do not!!)
    • They require that restaurants pay to purchase their Tablet at $250.00 (can spread out this cost over time. IF the restaurant doesn’t want to pay for their tablet upfront, they include the tablet but their percentage goes up to 30%)
    • Anytime a customer cancels it costs a restaurant $5.00 whether it is their fault or not
    • If drivers don’t want to accept a restaurant’s delivery (i.e. because they deem the delivery fee too low), the delivery fee goes up to make the delivery more attractive and the restaurant ends up paying the difference
  1. What are some of the restaurants who have signed up with you?
    Our biggest partners are Kelly O’Bryan’s (Kelowna, West Kelowna, Vernon), Wings (West Kelowna, Vernon), Bamboo Chopsticks, Basil Leaf, Sushi Kojo, Nicolas & Marie’s Pizza Pasta & Donair, Casa de Mario’s Pizzaria & Donair – but we are growing rapidly to feature many local family-owned businesses.
  1. Will restaurants eventually be asked to close due to provincial health restrictions, and if so what happens to my contract with
    iNFOTEL?
    This is difficult to predict, but currently with the stipulations of quarantine and self-isolation, delivery and takeout businesses are considered essential services and are hugely popular with consumers. As restaurants are being required to shut down their dine-in facilities and citizens are self-isolating/social distancing, these essential services are more in demand than ever. The minimum timeframe is 4 months and continues monthly thereafter.
  1. What areas are currently served by NINJAnow?
    We offer delivery and takeout services in the Okanagan Valley, specifically Vernon, Peachland, West Kelowna, and Kelowna. We will be growing to Penticton and Kamloops very shortly! Our primary goal is to “support local” – we provide our delivery and takeout services at an affordable rate for local restaurants, and we provide a liveable delivery fee for our drivers.
  1. What is unique about NINJAnow?
    We pride ourselves on superior customer service as well as:

    • We have manned dispatchers in every location we operate in
    • We hold one-on-one in-person interviews with our drivers to ensure they meet our standards
    • We monitor every delivery from start to finish to ensure we catch any issues immediately
    • We provide in-person phone assistance to customers as and when needed to address any concerns
    • We can handle special orders, such as requests for liquor, clothing or other supplies
  1. How do I sign up?
    Call iNFOTEL MULTIMEDIA at 1-800-599-5399 or call your Account Representative. You can also email info@infotel.ca and someone will get back to you shortly.
  1. How can I update my advertising with iNFOTEL to include NINJAnow?
    Contact your Account Representative to discuss the most effective way to advertise you are now part of the NINJAnow delivery network. This may include changes to your iNFOTEL directory advertising, Facebook posts, or website changes.