Websites are no longer optional for business,
they're essential.

Shoppers assume you have a website and will search for you online, so be ready to connect with them.

We build and host award-winning websites

Our well-maintained, fast and functioning websites deliver a positive experience designed for business growth that meets your needs. You will be connected to an account guru to guide you through every step of the way, from the initial content collection stage to the exciting preview and launch of your new website.

What’s Included


Website Design


Mobile Responsive Design


Website Hosting


Copywriting and Content Creation


Search Engine Optimization

The Process

We work to make it simple for you to advertise online by delivering a custom website to reach customers in West Kelowna. With your success in mind, we will create a site that expands your business. You will work with a dedicated project coordinator to plan, design and launch your site, and afterwards for any updates or additions.

No exorbitant up-front fees. We offer website development, hosting and maintenance on a monthly subscription basis for your affordability. Choose the plan that suits your budget and take advantage of free updates and site changes to match your expanding product line. We will register your domain and can help set up your hosted email. For as little as $100/m you can have an online presence for your business.

All of our website packages include analytics, image galleries, Google maps, stock photos and Search Engine Optimization (SEO). We register your domain name, pay yearly renewal fees and add your business details to our iNFOTEL directory.

Our Work

We’ve built hundreds of responsive websites. Here are some examples:

Concept Electric
Children's Place
Little Kingdom
Always On
The Cat Hospital
The Company Barbershop
Circus Clouds
Don's Towing
Pine Valley Tree Services
Sun n' Sup
Gilpin's Pest Control
Spectrum Cabinet Gallery

Find the Right Website Package

Frequently Asked Questions

What is the website design process? Learn more with 10 easy steps:

Site design process – in 10 easy steps

Step 1: We receive the website order/contract.

Step 2: Our content collector will phone you for an interview. During the interview process we collect all the information that we can about your business, including your domain information, what the business is about, key features or unique to industry info, the products or services you offer, logo information, design preferences as to color palate and logo and example site you may like to pattern your new site after. Please be advised that your cooperation and participation in your website project is critical. You must communicate and engage with us in order for your website project to be successful.
*a note about domains* what we need from you –
If you already own your domain, where it is registered? We will need access because we need to change the nameservers once the site is approved to go live.
If you do not have a domain name, what domain do you want – according to availability
If you already own your own domain, you may choose to transfer your domain to InfoTel Multimedia. The benefits of transferring your domain name to us include annual renewals, and required DNS updates.

Step 3: This information is collected on our website planner (form) which is then sent back to you by email for you to make additions or revisions. Failure to engage at this point may result in the delay in the design and launch of your website. Please be advised your payments start as per the details on your signed contract and we want you to have your website ready for preview by the time of your first payment.

Step 4: We create/organize the existing content and send it to you by email in a word document for you to revise or make edits. Please check your emails regularly. Google typically recommends 250 to 300 words of content per page to be able to crawl through for search engine optimization, so we work within those guidelines. We will work with you until you are happy with your content. Please note that you have 7 days to make necessary content revisions, at which time we move forward to ensure you have a product for review, by the time of your first payment.

Step 5: Photographs and your logo or other graphic art you want on your website are a part of the content collection and should be sent in by the above deadline. You have the option of using high quality stock images for no extra charge. If you supply your own product photographs, please make sure they are high quality .jpg, typically at least 1500 x 1000-pixel size and 100 resolution. We offer professional photography and graphic art services. Please phone us or ask your rep if you need more information.

Step 6: Once we have all your content collected, we move forward by sending the project to one of our talented website designers. At this time, the design process takes up to four weeks to complete.

Step 7: Your new website is now ready for preview. Heather will email you the link to your site. At this point, you still have the option to work with Heather to go over necessary changes and edits to content or images. To ensure nothing is missed, please communicate your revisions by email in clear point form. Once you are happy with the website, we can launch your new site live! Your site is not live until it is indexed with Google, so there may be a delay from your launch date until you see your site in the search engine.

Step 8: Please note that even after your website goes live, we are still able to make changes to content. Depending on the website package that was purchased, you are entitled to free hours of tech support as we continue to welcome your communication.

Setp 9: Once live, we check to ensure your email is working properly through the email links and/or contact form on your site. It is highly recommended you work through your site, checking all the internal links and your contact form for functionality. We are very excited to offer new email services, including Gmail apps, and Microsoft products. Please ask your rep for more information or give us a call. We would love to talk with you to define your email strategy.

Step 10: Enjoy your new website!

Congratulations on bringing your vision to life.

When will I be billed for my website?

Billing starts at the start date agreed to on your contract. The clock does start ticking when the development process begins. We try very hard to make that process as painless and as quick as possible. We guarantee to have a site delivered for preview to so you can give us either your approval or your revisions within 4 weeks of you providing us with all of your content (text, pictures etc).

What can I do to help with the development of my site?

Get us all of your content as soon as possible.   As soon as the content is received we can get to work. That might include pictures, text or testimonials from past customers.  Have a job application in PDF format that site visitors will need to download? We’ll need that too.

If you choose to have one of our awesome content writers create your text for you, we will need you to approve it before we can put it online.

When we finally do send you a preview of your new website, the faster you can put together your tweaks and changes the sooner we can make those changes and put your website live to the world!

What's included in technical assistance?
Any and all updates of images, text or layout on your site. Email settings help etc. Please note that all technical assistance is billed in 1/4-hour increments so try to make a list of everything you can think of that you need changed and email us the list – that way you will get the most bang for your buck.
Why does iNFOTEL prefer to build websites based on WordPress?
The short answer is that WordPress is proven as a terrific platform for websites of all shapes and sizes. WordPress accounts for 35% of all websites on the internet – That’s 455 million websites worldwide.
Can I update my site myself?
Depending on the website package you’ve chosen, you get a specified number of support hours per year included (starting at 2 hours per year for free). You can use those support hours for updates to text, phone numbers or pictures ads well as general and email support. We will complete your changes very quickly. Support hours are deducted in 15 minute increments so try to make a list of everything you can think of that you want changed and email us the list – that way you will get the most bang for your buck. If you have a high volume of changes, please contact us to discuss how we can best support you.
Can I upgrade my plan?

Sure thing. Just give your rep a shout or call us at 1(800) 599-5399

Will I come up first in Google Search?

We can’t guarantee Google search placement. We can however help you get your ranking higher via the  included search engine optimization  we complete on every site we produce. You can talk to our search engine management (SEM) team to take things to the next level.

What is a domain name?

A domain is the name of your website. Before you can run a website, you will need a domain. It is not something physical that you can touch or see; it is merely a string of characters that give your website an identity (yes, a name, like humans and businesses).

Now, here are some quick examples: is a domain name; so are,,, as well as

To have your own domain, you will need to register your domain with a domain registrar.

What's the difference between web hosting and domain name?

It is very common to get confused between a domain and web hosting, but it is important to be crystal clear on the differences between the two before you move on to your first website.

To simplify: A domain name, is like the address of your home; web hosting on the other hand, is the space of your house where you place your furniture.

Instead of a street name and area code a set of words and/or numbers are used for the website’s address – this is the domain name. For the web hosting – a computer hard disk and computer memory are used instead of wood and steel for storing and processing data files.

What’s a Registrar?

A domain name registrar is an organization or commercial entity that manages the reservation of Internet domain names. They charge a fee to keep all of the internet’s domains in order.

What’s DNS?

Domain Name Servers (DNS) are the Internet’s equivalent of a phone book. They maintain a directory of domain names and translate them to Internet Protocol (IP) addresses. This is necessary because, although domain names are easy for people to remember, computers or machines, access websites based on IP addresses.

What’s a DNS Host?

Once you’ve purchased your domain name (from a Registrar), you have to tell it which domain name servers will be authoritative for that domain. A DNS hosting provider hosts these servers, which authoritatively respond for your domain. Sometimes domain registrars also offer DNS hosting, however the two services should never be confused..

Should I register my domain myself or leave that to iNFOTEL?

If you let us register your domain for you, you’ll have one less thing to worry about. We’ll always make sure that your domain is renewed on time. Forgetting to renew your domain is easier to do than you might think. There was afterall, that one time that even Google forgot.

What can I do myself to improve my Google Ranking?

First and formost, register your business on Google Business. Click here for step by step instructions as to how you can do that.

What else can I do to increase the number of customers visiting my new website?

Now that your business is registered and showing up in the Google Business Search results (see the question right above this one if you’re not sure what that means or how to do that.) have your happy customers write a review of your business there. Reviews are super important for giving your business credibility, both in the eyes of your customers and with google search results. Also be sure to add your website here as well. See the image below for more info.


If you don’t see a result simillar to this when you search directly for your business you might still have to register your business on Google Business. Click here for step by step instructions as to how you can do that.

People are searching for you right now

Your website is an extension of your business